Switchboard Operator Job
Full Job Title: Switchboard Operator
Job Number: 17003430
Facility: SSM Health St. Mary's Hospital - St. Louis
Location: St. Louis, MO
Schedule: Part Time, Benefit Eligible, Varied, Rotating Weekends
Responsible for providing good customer service by processing incoming and outgoing calls, give general information and contacting physicians in an efficient, courteous and expedient manner. Also responsible for contacting appropriate hospital personnel in a timely manor during hospital emergencies.
- Promotes exceptional patient satisfaction by answering and responding to patients or potential patient calls in an efficient, professional manner, utilizing all applicable call quality guidelines.
- Promotes exceptional safety by responding and implementing emergency procedures alarms/codes/conditions in an expedient and timely manner.
- Contributes to the overall employee satisfaction of the department by actively participating in department staff meetings/planning and offering assistance to all coworkers when needed.
- Delivers exceptional employee satisfaction by providing essential information to those who require information and inquire within.
- Promotes exceptional financial performance by referring call inquires to SSM Departments and Physician Offices in an expedient manner.
- Encourages exceptional clinical/service outcomes by assisting with patients with telephone assistance in a timely manner.
- Generates exceptional growth by utilizing courteous and professional Customer Service in daily job ventures dealing with the public.
- High School or equivalent (GED)
- One to three years of experience
- Requires effective oral and written communication skills to communicate with customers
- The ability to use switchboard console and basic computers skills
- Receptionist and phone operator experience preferred.
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