Referral Coordinator Job

Full Job Title: Referral Coordinator (Clinical Focus) - Infusion Services

Job Number: 17009168

Facility: St. Louis, MO

Location: St. Louis, MO

Schedule: Full Time

Hours: 8am-4:30pm


Role Purpose:
Create an environment that leads to a positive patient care experience by facilitating problem solving and decision making. Assure accuracy and timeliness on all functions related to insurance prior authorization, plan benefits, and medical necessity documentation. Demonstrate effective communication / interpersonal skills, both written and oral. Exercise good judgment and serve as a liaison between patients, physicians and all other participants of the health care team.
    • Exceptional Patient Care: Creates a positive patient care experience by greeting, preparing, exiting and following up with patients for providers according to established competency guidelines, policies and procedures.
    • Exceptional Employee and Customer Satisfaction: Creates an atmosphere of teamwork by contributing to opportunities to improve employee and customer satisfaction, including self development, continuing education (personal and technical), and achieving department objectives and passport goals.
    • Exceptional Physician Satisfaction and Clinical Outcomes: Provides support, both expected and directed, and collaborates with physicians and multi-disciplinary care team(s) for Best Care / Best Results. Assures accuracy of data collection and reporting for Quality Initiatives
    • Exceptional Financial Performance and Growth: Maintains accountability for maximizing revenue capture and growth while optimizing cost savings. Communicates opportunities.


Minimum Qualifications:
  • High School or GED
  • 6 month prior work with insurance or training through a medical office related program
  • 1 year of ambulatory or physician office experience
  • Proficient in various office products and computer programs
SSM Health is an Equal Opportunity and Affirmative Action Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Learn More »

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