Patient Account Representative - Follow-up Job

Full Job Title: Patient Account Follow-Up Representative

Job Number: 17010086

Facility: SSM Health System Office

Location: St. Louis, MO

Schedule: Full Time

Hours: 8am-430pm


Role Purpose:
This position is responsible for following up on patient self-pay billed accounts and monitoring accounts receivable to ensure timely payment. Responsible for performing outgoing collection calls and collecting self-pay balances by enforcing collection policies and procedures, interviewing and counseling patients and promoting the financial assistance program in accordance with the Mission, Vision and Values of SSM Healthcare. Patient Account Follow-Up services the entire SSM system.
    • Independently manages daily work to complete patient account follow-up activities, including referral to financial counseling and collections.
    • Responsible for maintaining a low receivable by consistent follow- up on billed accounts to ensure timely payment.
    • Ensure that all activities related to hospital self-pay account resolution functions meet department requirements, maximize timely revenue collection, and achieve leading practice performance levels.
    • Monitors accounts receivable daily through account work lists; review and follow-up on account balances consistent with methodology of the department for all assigned accounts
    • Informs the guarantor of available payment methods and sources of financial assistance. Negotiates payment arrangements with the guarantor in accordance with the collection policy.
    • Processes proper adjustments according to policy and approval guidelines.
    • Performs all follow-up functions needed to appropriately and accurately resolve outstanding patient accounts.
    • Appropriately assesses situations from a variety of perspectives, considers various alternatives, and makes independent judgments, choosing the appropriate course of action.
    • Daily focuses on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate.
    • Follow established processes required to refer accounts to external collection agencies, or makes special arrangements for delinquent accounts.
    • Maintains a current working knowledge of Governmental Rules and Regulations, utilizing this knowledge in decision making and work initiative, thus assuring compliance and avoiding regulatory violations that can result in monetary and/or civil penalties to the employee and/or SSM Healthcare.


Minimum Qualifications:
  • High School diploma or equivalent required
  • Excellent communication skills, both written and verbal
  • Excellent computer and keyboarding skill set
Preferred Qualifications:
  • 3 years of revenue cycle experience preferred
  • Collection experience preferred

SSM Health - System Office –

SSM Health is one of the largest Catholic health systems in the country and is dedicated to quality and compassionate care for anyone in need, regardless of ability to pay. Based in St. Louis, where its System Office is located, SSM Health operates 20 hospitals in Wisconsin, Illinois, Missouri and Oklahoma. We provide care in various settings: outpatient sites, physician offices, a pharmacy benefit company, an insurance plan, hospitals, nursing homes, home care, hospice, telehealth and a technology company.Our Mission: Through our exceptional health care services, we reveal the healing presence of God.

SSM Health is an Equal Opportunity and Affirmative Action Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Learn More »

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