Laboratory Support Technician Job

Full Job Title: Laboratory Support Technician

Job Number: 17012358

Facility: SSM Health Good Samaritan Hospital - Mt. Vernon

Location: Mount Vernon, IL

Schedule: PRN, Varied, Rotating Weekends

Hours: 4am-2:30pm;12p-10:30pm


Role Purpose:
The Laboratory Support Tech performs a variety of procedures including technical, non-technical, clerical, and patient care support services with a high focus on exceptional patient satisfaction and accuracy.
The ideal candidate will have excellent communication skills. Maintains strict confidentiality. Ability to assess and meet the needs of customers.
    • Maintains adequate laboratory supply inventory by checking stock to determine inventory level and informing supervisor or coordinator of needs, verifying receipt of supplies, and putting away stock in appropriate storage area.
    • Sets priorities based on changing workloads to meet expected turn around times without diminished accuracy or loss of composure.
    • Consistently and effectively applies exceptional patient safety through high level of phlebotomy skill, following patient and specimen identification procedures, following infection control policies, and verifying unclear orders.
    • Provides exceptional patient satisfaction as measured by Press Ganey or other internal surveys by consistently following scripting, listening to patients concerns and responding accordingly, and innovating new processes or ideas to "wow" our patients.
    • Provides exceptional quality by adhering to specimen collection procedures, specimen requirements by test, and having a low rejection rate.
    • Accurately enters orders into computer system, follows ABN procedures, and clarifies any unclear orders.
    • Cultivates exceptional customer satisfaction by answering phones in a timely and polite manner, assisting customers with their needs, and involving management when appropriate.
    • Consistently completes assigned and required proficiency, competency, and procedural reviews on time.
    • Assists staff in the daily operation of the lab by collecting specimens, prepare them for examination or storage, and carry out pre-analytic basic laboratory procedures.
    • Performs waived testing according to policy and procedures in assigned area.


Minimum Qualifications:
  • High School or GED
Preferred Qualifications:
  • Related experience
SSM Health Good Samaritan Hospital – Mt. Vernon –
SSM Health Good Samaritan Hospital–Mt. Vernon, operating in partnership with the Felician Sisters, is a 134-bed hospital with the only open heart surgery program in the region. In 2015, the hospital launched a new pediatric emergency and NICU telemedicine program in conjunction with the physicians at SSM Health Cardinal Glennon Children's Hospital. For three consecutive years, Healthgrades has presented SSM Health Good Samaritan Hospital with the Patient Safety Excellence Award. In 2014, Quest by Premier Inc. recognized SSM Health Good Samaritan Hospital with the Citation of Merit Award for Outstanding Patient Care.
SSM Health is an Equal Opportunity and Affirmative Action Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Learn More »

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