Application Administrator - Advanced Job

Full Job Title: Dev Ops Advanced Application Administrator

Job Number: 17008564

Facility: Dean Health Plan

Location: Madison, WI

Schedule: Full Time

Hours: 8-5

Description

Position Summary:
The Advanced Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization. This requires a team member to have a solid understanding of all technical aspects of the application, organizational use, and the underlining technologies it utilizes. This team member would proactively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods. The ideal candidate has excellent communication skills to facilitate organizational and technical needs.
Essential Job Duties:
    • Provide business application liaison coordination between multiple technical, business, and vendor customers in support of organizational needs
    • Support customers on complex technical issues including problems related to business applications
    • Oversight and administration of operational maintenance, daily monitoring, Service / Operation Level Agreements, performance, capacity, and troubleshooting of business applications
    • Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
    • Coordinate with technical teams the delivery and packaging of applications to customers for business applications
    • Provide recommendations on optimal performance to aid in future direction of infrastructure technologies. Inclusive of, but not limited to: Server, Security, Desktop, Network, Operating System, Development, and other technologies.
    • Understand, investigate, monitor, and lead resolution of integration touchpoints and technical issues
    • Coordinate internal technology implementations, upgrades, and retirements
    • Coordinate the planning and testing for disaster recovery and business continuity activities
    • Stay current on industry trends and technology features
    • Implement and Adhere to solid security technology practices
    • Provide On Call support when required
    • Other duties as assigned

Qualifications

Qualifications
Required:
  1. Excellent Customer Service skills with the ability to work fluidly with business and technical customers
  2. Associate Degree in related information technology field
  3. 3-5 years' experience in related technology environment such as server, security, desktop, network, development languages, or operating systems
  4. Experience with Outlook, Active Directory structure and administration, group policy, user accounts and security groups
  5. Experience with Linux and / or Windows Server Operating Systems
  6. Proficient in writing SQL queries
  7. Demonstrated experience working well with customers of varying levels of technical expertise in high-pressure situations and complex environments
  8. Exceptional Problem solving and troubleshooting skills
  9. Experience with enterprise and vended business applications in a corporate environment
  10. Promotes teamwork by building commitment and maintaining optimism.
  11. Excellent Oral and Written Communication
  12. Exceptional organizational skills and attention to detail
  13. Experience of IT Service Management and related tools
Preferred:
  1. Bachelor's Degree within Information Technology field
  2. Certification in ITIL or COBIT
  3. Experience in SQL Server and / or Oracle Databases
  4. Knowledge of the healthcare and / or insurance industry
  5. Experience in FTP
  6. Understanding of networking for LAN & Wireless
  7. Familiarity with Application Development Languages and Processes
  8. Knowledge of monitoring tools
SSM Health is an Equal Opportunity and Affirmative Action Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Learn More »


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